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Refund and Recollection Policy:
There are NO refunds on testing kits.
If your sample is rejected because the collection was completed incorrectly, a replacement kit fee will apply.
Shipping the testing kit to you is NOT included in your purchase price. You can choose the method and corresponding shipping fee at checkout. We recognize that some of you may be purchasing more than one kit for your family’s needs. Others of you may be living in a rural community and surcharges will apply.
Shipping the testing kit to the lab is included in your purchase price as your sample needs to ideally arrive within 1 week of testing via FedEx.
Note: Rural Areas & Islands
Surcharge may apply after purchase depending on your location (rural areas, outskirts of city etc).
If you are in a rural area or on an island, please proceed with your online order using the estimate shipping rate. We will contact you with the actual shipping charges prior to shipping out your order to get your approval to add any extra charges to your bill.